Frequently Asked Questions

Browse Treatments or Packages, open your preferred service, and choose an available location, date, and time. Add your selection to the cart, review your booking details, and continue to checkout.

Available locations and opening hours are shown on the treatment pages and in the booking schedule. Availability varies by service, so check the location offered for your chosen treatment before booking.

Checkout displays the payment methods and payment plans available for your booking, including QRIS and bank virtual accounts. Review the amount due and any remaining balance before continuing, and keep your booking number and payment confirmation.

You can reschedule at no extra cost up to 24 hours before your session, subject to available appointment slots. Contact our team with your booking number and preferred new date. For changes closer to the session, contact the team to discuss the available options.

The validity period is listed on each package page and starts from your first visit. All sessions, including bonus sessions, must be used within that period. Check your package details before choosing your session dates.

Eligible packages that include a bonus session allow one session to be transferred to a family member on the same account. Check the terms on your selected package page and contact the team to arrange the transfer.

Member pricing and rewards points apply as described on the treatment or package page. Review your membership details and the price shown for your booking, or contact the team if you need help checking your benefits.

Email [email protected] with your booking number, payment proof, and the reason for your request. Cancellation and refund requests are reviewed by our team. A cancellation does not by itself confirm a refund; see our Refund Policy for the review process.

Email [email protected] and include your booking number, if you have one. Our team can help with booking details, package sessions, schedule changes, and payment questions.