Terms and Conditions

Using our website

These terms describe the use of the Wellness One Bali website and the booking of services offered through it. Please review the service details, these terms, and our Refund Policy before making a booking.

Use the website responsibly and provide accurate information when contacting us or placing a booking.

Accounts and booking information

Keep your account credentials secure and ensure your contact and booking information is correct. Contact our team if you notice an error or need help accessing your account.

Service availability depends on the selected location, date, and time. Review your booking summary and retain your booking number for future enquiries.

Prices and payments

Prices are displayed in Indonesian rupiah (IDR). Review the total, any applicable discounts, the selected payment method, and the amount due at checkout.

Where a deposit payment plan is offered, review the deposit and remaining balance shown for your booking. Contact our team for clarification about outstanding payments and retain your payment confirmation.

Treatment and package details

The selected service page describes the included treatment, duration, location, price, and any specific package conditions. Review these details before booking.

Package validity begins with your first visit. All sessions, including bonus sessions, must be used within the validity period stated on the package page. Eligible packages with a bonus session allow one session to be transferred to a family member on the same account; contact our team to arrange this.

Membership benefits

Member pricing and rewards points apply as described for the selected service or package and your membership. Contact our team if you need clarification about your benefits before completing your booking.

Rescheduling and cancellations

Appointments can be rescheduled at no extra cost up to 24 hours before the session, subject to availability. Contact our team with your booking number and preferred new date.

For cancellation requests or changes within 24 hours of a session, contact our team to discuss your options. Refund requests are reviewed according to our Refund Policy; requesting a cancellation does not automatically approve a refund.

Questions about these terms

For questions about these terms or a booking, email [email protected]. Include your booking number where relevant so our team can locate the details.