Refund Policy

Requesting a refund

To request a refund, email [email protected] with your booking number, proof of payment, and the reason for your request. If your request concerns a package, identify the package and the sessions involved.

Submitting a request starts a review by our team. It does not automatically cancel your booking or confirm that a refund has been approved. Please tell us if you also wish to cancel or reschedule an appointment.

How requests are reviewed

Our team reviews the booking details, payment status, service or package conditions, and the reason for your request. We may ask for additional information to complete the review.

Requests involving deposits, partially used packages, unused sessions, or payment discrepancies are reviewed individually. Contact us with the relevant details so we can explain the options for your booking.

Refund decisions and amounts

The team will communicate the outcome of the review and, where a refund is approved, the amount to be returned. No fixed refund percentage or automatic entitlement is stated here.

Refund method and processing

For an approved refund, our team will confirm the available refund method, any information needed to process it, and the expected processing time. The method and timing depend on the payment and the review outcome.

Keep the correspondence and any refund confirmation for your records. Contact our team with your booking number if you need an update.

Rescheduling as an alternative

If you need to change your plans, appointments can be rescheduled at no extra cost up to 24 hours before your session, subject to availability. Contact our team to arrange a new date.

Package sessions remain subject to the validity period shown on the package page. For changes closer to your session or questions about package validity, contact our team to discuss the available options.

Contact our team

Send refund enquiries to [email protected]. Include your booking number and any previous correspondence to help us follow up on your request.